Date Reviewed: 09/27/2011
CarrieHill51 from unknown Member Since: 09/27/2011 View Member's: Reviews	I have been trying to get a part for my chair for over a month, they've screwed up, not shipped, not sent, sent the wrong thing, and blah blah blah for weeks - my back is completely messed up, and their people don't really care. I'll never buy another piece of equipment from their sorry operation again. Called today - was informed they "forgot to ship out the part you supposedly overnighted last week" but - they are sending me a coupon - so hey, that'll make it all better, right? I wont step foot in the store to use the stupid coupon....	Overall Rating
Date Reviewed: 08/05/2010
Aussieboy from NJ Member Since: 08/05/2010 View Member's: Reviews	(Edited November 02nd by Aussieboy)  i ordered a laptop from staples for my home business. the price was great for such a featured packed laptop. it was also delivered in a timely manner. i was just a little disappointed because i asked them to have it delivered to a local store where i would pick it up, but instead it came to my house and sat on my porch in the sun all day before anyone came home to notice. it worked all right, but it could have gotten damaged or stolen! It was ok in the end, though.	Overall Rating
Date Reviewed: 06/02/2010
torontotornado from unknown Member Since: 05/25/2010 View Member's: Reviews	staples happens to have way better prices than i expected and pretty decent customer service will shop with again	Overall Rating
Date Reviewed: 04/10/2009
TimeBlaze from CA Member Since: 05/16/2003 View Member's: Reviews	Ordered some organizing totes which were packaged extremely poorly and not even boxed. They also charged me back for my coupon even though it was accepted on their website.	Overall Rating
Date Reviewed: 11/03/2008
yoel7691 from NY Member Since: 11/03/2008 View Member's: Reviews	Staples had an offer of recycling 3 cartridges per day and earning $3 credit per cartridge and that is exactly what I did and when my coupon check came back I ordered a laptop but staples never shipped me my laptop and they told me that unfortunately they are losing money of this program and this is only to bring in once a quarter and not every day so I told them then give me back my cartridges I gave you but they told NO we don't have it anymore and hanged the phone on me I have never seen such a dishonest store like STAPLES	Overall Rating
Date Reviewed: 08/09/2008
superdealz from MI Member Since: 08/09/2008 View Member's: Reviews	This was my first online purchase from Staples. It was easy to locate the items I wanted on their website. I also appreciated their $40 off coupon and $100 rebate offer. Although my order stated it would be delivered the next day, it wasn't. I stayed home and wasted a whole day waiting for the delivery. At 5:00 p.m. I telephoned them and was told it might take until 7:00 p.m. Of course it never arrived. The next day the driver called and said he would be delivering in about half an hour. While on the phone with him, a call came from Staples asking if I still wanted the order delivered. They were apologetic for not getting it to me on time. It was very easy to apply for my rebate using their Easy Rebate online service. I especially liked the fact that I didn't have to cut out UPC symbols and copy and mail in receipts. Just a few clicks and it's a done deal! Hopefully there will be no problems with the rebate process and it will be received in 4 to 6 weeks as promised.	Overall Rating
Date Reviewed: 05/05/2008
Xyberion1K3 from PA Member Since: 04/05/2007 View Member's: Reviews	I have been using Staples online ordering for years and have never had a problem. I place about 7 orders a year (on average), both large and small items; the orders arrive on time. My packaging is never smashed or torn. Until I have a serious problem, I will continue to use Staples online ordering. I recommend Staples.	Overall Rating
Date Reviewed: 01/06/2008
myspace1888 from KY Member Since: 01/06/2008 View Member's: Reviews	Very fast shipping but poor packaging. Would be somewhat reluctant to do business with them again.	Overall Rating
Date Reviewed: 12/17/2007
CundCracing from AZ Member Since: 12/13/2007 View Member's: Reviews	Would not recommend this place to anyone. I should have listened to others that have left reviews in the past. You order something that you thought was in stock and then you don't receive any confirmation e-mail to the e-mail address you list on your order and after three days you check your order status and you find out that they didn't have it in stock in your area so they just cancelled it. Just like others I called to cancel the second item on my order because it goes along with the first item and of course after 40 minutes on hold still nobody answered the call. I got an idea staples, "Pay someone more than minimum wage and you can find help.. I shouldn't have to pay for your problems!"	Overall Rating
Date Reviewed: 07/04/2007
Jwin100 from NJ Member Since: 04/30/2003 View Member's: Reviews	Put order online with coupon, all throught check out process. However, while Staples website is selling the proceduct and could be added to shopping cart and check out. Staples cancelled my order and said not in stock. They finally reply re-order is OK (void my $50 coupon without compensation and explaination). VERY shocked a BIG company dishonest and behavior like street vendor, remorse and discredit its reputation like a bad credit guys. SURPERRISE and never see this in order store, deny its own coupon without explaination. IT shoudl be sued.	Overall Rating
Date Reviewed: 01/25/2007
kzinti03 from OR Member Since: 01/25/2007 View Member's: Reviews	This purchase was as easy as it gets. It was my first online purchase from Staples and I was very pleased with it. The item arriver in 1 day and at a very good price. I will shop with them again and do highly recommed them for any one.I'm still in schock because when I ordered it said one day delivery but I've bought items online with other vendors and its alway taken 3-4 day for the item to arrive and with staples a purchase over $50.00 gets free shipping. The Easy Button is real!	Overall Rating
Date Reviewed: 01/13/2007
bonehead1963 from OR Member Since: 01/13/2007 View Member's: Reviews	I will never buy from Staples again!!!!!!!!!!!!!I ordered a projector with free 1 business day shipping. Later in the day Staples left a voice mail stating that I needed to call in by 8:00 EST because my order had been held. I work for a living and did not get home from work until after 5:00 PST (too Late..I guess they like the East Coast customers, not those of us on the West Coast). I called customer service…..What a waste of time that is…..no help there, just excuses and attitude. Now they have my money (I have confirmed with my bank they have charged my credit card), Delivery is delayed no answers from customer services, no desire by customer services to help resolve the problem (what ever the problem is) just told to call the number in the voice mail between 8:00 AM and 8:00 PM M-F. Easy Button….What a laugh… Never again. Buyer Beware….	Overall Rating
Date Reviewed: 12/26/2006
jamel11234 from NY Member Since: 12/21/2006 View Member's: Reviews	I bought a Magellan GPS unit from them..but when the email confirmation came back with an expected delivery date of 1/3 i tried to cancel the order. I needed the unit in time for Christmas. I thought it would be no biggie to cancel since I thought they had not even processed the order yet. But the unit came the next day!!! How did an expected delivery time date of 1/3 turn into a next day delivery without me knowing it?? The other problem is that i found another store that guaranteed delivery the next day so i ordered from them..so now i have 2 GPS units one of which i do not need. It could have been avoided if staples had a better logistic system place and were better at notifying and giving expected delivery dates. This is becauase Staples has their own trucks and does their own deliveries..they do not use a public carrier. So no tracking or nothing..and now that i want to return the GPS they are telling me that they will pick it up no later than 1/16....but i want my money back now.	Overall Rating
Date Reviewed: 12/15/2006
crownoflife from WI Member Since: 05/09/2004 View Member's: Reviews	When I ordered around 10:30pm on a Tuesday night, and they said I would receive it in 2 days (e.g. Thursday) I couldn't believe it, but lo and behold, it arrived on Thursday! Turns out, the city it shipped from was in the same state, about a 2 hour drive away! Furthermore, they ship UPS, which is great about not delivering until after 5pm, for those of us who work during the day. True, there's a local store, but I got free shipping so didn't have to worry about the hassle of traffic and waiting in line. Plus, they calculate free shipping eligibility BEFORE the online coupons. Cool!	Overall Rating
Date Reviewed: 09/11/2006
panterfamily from NJ Member Since: 09/11/2006 View Member's: Reviews	I order from Staples because I was lead to believe I would receive my order in one day. It has been four days and I can not even get anyone who can tell me when I will receive the order. I will never order from Staples again	Overall Rating
Date Reviewed: 07/25/2006
pgman003 from FL Member Since: 07/13/2006 View Member's: Reviews	Staples is great. Super fast shipping, excellent service, excellent sales and coupons.	Overall Rating
Date Reviewed: 07/12/2006
tmthystone from AR Member Since: 10/19/2005 View Member's: Reviews	Ordered Canon ip6600d phot printer with $30 instant internet rebate at the lowest price available via all internet search engines. Ordering from their web site was extremely easy and efficient. Received all confirmations and tracking #'s quickly. Arrived in perfect condition 1 day ahead of schedule. Will order from them again and would reccomend them highly!!	Overall Rating
Date Reviewed: 07/10/2006
hastephens from FL Member Since: 07/10/2006 View Member's: Reviews	Staples has never let me down. Their merchandise always arrives within the next business day as promised. I have used them for several years for online purchases.	Overall Rating
Date Reviewed: 06/14/2006
bprice272 from unknown Member Since: 12/29/2003 View Member's: Reviews	Extremely unreliable delivery service. This is the second time an order that I placed with them in the last six months was never shipped but my account says scheduled for redelivery and my credit card was charged. Until they switch to UPS or FED-EX I will not reorder from them.	Overall Rating
Date Reviewed: 05/16/2006
gcbh4 from MD Member Since: 05/16/2006 View Member's: Reviews	Ordered 3 laptops (2 separate transactions) and was sent a confirmation and delivery date via email. Four days later I received an email for each transaction stating that stock had been depleted and the laptops could not be backordered, reordered and no substitute would be offered. I should have been told right away that the item was no longer available instead of being given confirmation and waiting four days to find out. Very inefficient and a major loss of time for me to find a replacement.	Overall Rating
Date Reviewed: 05/09/2006
g3gtsboy from TX Member Since: 12/29/2005 View Member's: Reviews	We ordered a LJ3500N printer from the staples website on May 5th 2006 and received order confirmation, followed by an email stating that Staples was sorry to inform us that our delivery would be "delayed". In this email Staples guaranteed delivery no later than 5/15/06 and today I recieved an email stating that our order has just been cancelled because they are out of stock. I contacted customer service to log a complaint and was not able to achieve any satisfaction.	Overall Rating
Date Reviewed: 03/02/2006
big_mofo from unknown Member Since: 02/10/2006 View Member's: Reviews	This Camera was exactly what I was looking for. It takes great pictures under any conditions. The printer works so well that you cannot tell the difference between my pictures and ones taken to a photo lab.	Overall Rating
Date Reviewed: 01/26/2006
ctw99 from AL Member Since: 12/06/2004 View Member's: Reviews	The purchase with STAPLES online went smoothly and was a pretty good deal. The Netgear travel rounter came very quickly. Just unfortunately, it turned to be Netgear's problem that the travel router didn't supporting a direct communication with the cable modem for my home LAN. Had to return it at the local store, saving trouble to shipping back. Very friendly service. Would like to make another purchase next time.	Overall Rating
Date Reviewed: 01/15/2006
JadeL from AZ Member Since: 01/15/2006 View Member's: Reviews	Staples has the best price for the merchandises I was looking for. The shipping is fast and free. The driver dropped the package 5 minutes earlier than the time I requested on the delivery form and he also left me a voice mail with the time the package was delivered. I was very impressed. Also, Staples delivers up to 7:00pm. Rebates are easy and online. Very good return policy. Best price, excellent service. Will order again.	Overall Rating
Date Reviewed: 01/10/2006
barbrady4 from unknown Member Since: 01/10/2006 View Member's: Reviews	Staples is the first place i check for any of my office supplies. They have really great deals since their rebates actually aren't a hassle to fill out. Their shipping is fast and free. They are an example of how to run a company in a competative market place...give the consumer low prices, and be very curteous.	Overall Rating

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