Date Reviewed: 02/11/2012
loisleana from unknown Member Since: 01/26/2012 View Member's: Reviews	I ordered 4 ink cartridges last November, 2011. I try to keep a good stock, so I did not try to use it until today. When I opened the package, I did not receive Dell Cartridges. They were "Focus," Lexmark 26, Dell TO530. They were not the correct Dell number and they were not new. They were "remanufactured." I tried to use two of the black cartridges and they would not work. They would fit in the space with difficulty, but would not print. They were shipped from Abacus 24/7, 290 E Northern Avenue, Suite C 103, Phoenix, AZ 85028. I would appreciate your replacing the November order and making sure both orders are filled with Dell cartridges. Thank you! Lois L. Gillespie	Overall Rating
Date Reviewed: 02/10/2012
erinmay from unknown Member Since: 01/25/2012 View Member's: Reviews	We wanted our order to ship to a different address than our billing address. We entered the shipping address, it also changed the billing name and address. I tried several different ways to correct the billing name and address without success. I went into oue Dell prefered accout, there the billing name and address are correct. The order was submitted, now I'm just waiting to see if we're contacted because the order billing name and address don't coinside with the information on the account.	Overall Rating
Date Reviewed: 02/10/2012
lelprincessajones from unknown Member Since: 01/25/2012 View Member's: Reviews	This is my second Dell purchase and I have been very happy with the effortless layout of ordering online. Its very helpful. Thanks!	Overall Rating
Date Reviewed: 02/10/2012
shirl256 from unknown Member Since: 01/25/2012 View Member's: Reviews	During online order I had difficulty selecting "Dell Preferred Account" (which I had applied and was approved for) in order to use this payment method. Took three tries to finally complete the order process using the Dell Preferred Account. Otherwise the experience was fine.	Overall Rating
Date Reviewed: 02/09/2012
twlight80911 from unknown Member Since: 01/24/2011 View Member's: Reviews	Love being able to order online and not have to go from store to store looking for what I want.	Overall Rating
Date Reviewed: 02/09/2012
james.c.bauer from unknown Member Since: 01/24/2012 View Member's: Reviews	Smooth and straight forward. My shipping and billing address are different but I was not able to correct that. My real answer for "out of stock" is n/a. Thank you	Overall Rating
Date Reviewed: 02/08/2012
opieandjen from unknown Member Since: 01/30/2012 View Member's: Reviews	Have always purchased Dell products and have never been disappointed. We closed our account due to the outrageous interest rates the lending institution handling Dell's accounts began charging, well over 20%. That and we had always made our payments many times paying additional and were down to one payment left to go. We were two days late and charged a 39.00 late fee. Not a very friendly way to do business.	Overall Rating
Date Reviewed: 02/08/2012
gbohl from unknown Member Since: 01/23/2012 View Member's: Reviews	Never had a problem with Dell.com	Overall Rating
Date Reviewed: 02/07/2012
john_cokendolpher from unknown Member Since: 01/22/2012 View Member's: Reviews	always like Dell shopping and products	Overall Rating
Date Reviewed: 02/06/2012
Bill579 from unknown Member Since: 01/21/2012 View Member's: Reviews	Good customer support (answering my questions) by Maria T. Daniel, at Dell.	Overall Rating
Date Reviewed: 02/06/2012
jsarzy from unknown Member Since: 01/21/2012 View Member's: Reviews	just okay	Overall Rating
Date Reviewed: 02/06/2012
jodonnell2001 from unknown Member Since: 01/21/2012 View Member's: Reviews	I had a lot of difficulty in establishing the fact that my PO box was preventing my address being accepted. Had trouble with your visual highlight showing me the error that I needed to correct. A red asterisk would have been much more helpful.	Overall Rating
Date Reviewed: 02/06/2012
dagforsyth from unknown Member Since: 01/21/2012 View Member's: Reviews	placing order via an older computer (Dell Dimension 4600 from 2002, XP) was very arduous: slow refresh times because of excess content, and many refreshes, some totally unnecessary (select an option where you go to a new screen where you have to reselect the same option). On one page it had 4 options to select, and refreshed after each instead of allowing you to select all before refreshing. Since the purpose is to buy a new computer to replace an old one, Dell should design their site to be more friendly to older computers.	Overall Rating
Date Reviewed: 02/06/2012
tdrzonek from unknown Member Since: 01/21/2012 View Member's: Reviews	if the password wasn't case sensitive it would have saved me some time....i re-entered all info to find i already had an account other than that things were fine	Overall Rating
Date Reviewed: 02/06/2012
jtleblanc1 from unknown Member Since: 01/21/2012 View Member's: Reviews	Purchasing a desktop computer from Dell required TWO orders. The first order was erroneously canceled by Dell due to what was called a “Suspected Fraud Case”. Was told I would receive a credit of over $1,600.00 on my credit card in 10 business days, BUT if I wanted to generate another computer order that would be ‘okay’ (at this point there would have been charges of over $3,000.00 to my credit card for ONE simple desktop computer). Tried to exchange a few emails with a Mr. Rahul Nair (rahul_s_m_nair@dell.com, 866-383-4713 x4162360) to try and get to the bottom of this, and he stopped replying. Was told because I did not have a telephone (for them to call me, I assume), this is what caused the security concern. However, these days many people do not have telephones at home, many people have gotten rod of their ‘landlines’; does this mean I cannot purchase from Dell because I do not have a landline at home?	Overall Rating
Date Reviewed: 02/06/2012
ginabina from unknown Member Since: 01/21/2012 View Member's: Reviews	I kept getting an error message when trying to use my new dell pereferred account. I ended up going all the way out from Dell's website & signing back in before my order would go through. Very frustrating.	Overall Rating
Date Reviewed: 02/05/2012
mamanaz from unknown Member Since: 04/06/2009 View Member's: Reviews	Based on this experience and the worst customer Sales support I WILL NEVER BUY another Dell PC. This was worst experience ever. I had to configure at least 4 different note books all the way to the end to ?get a pop up window telling that the options were no longer available and the whole thing disappeared. The ?coupon codes that they advertise do not work and the Chat team are totally ineffective and they have a very ?poor command of the English language. The one size fits all does not give the customer much choice to ?customize. I purchase the notebook since it was for someone else who wanted Dell otherwise I would have ?used a different vendor after spending several hours for an item that should not have taken more than 30 ?minutes to purchase. The website maybe pretty but it is totally useless. ?	Overall Rating
Date Reviewed: 02/04/2012
jeffreyclark2112 from unknown Member Since: 01/26/2012 View Member's: Reviews	Easy as pie for a non computer person. Made me feel confident I was ordering the right part. Very clear web site.	Overall Rating
Date Reviewed: 02/03/2012
joeldwain from unknown Member Since: 01/24/2012 View Member's: Reviews	Easy to use and efficient.	Overall Rating
Date Reviewed: 02/03/2012
jldemt7 from unknown Member Since: 01/25/2012 View Member's: Reviews	Always had good luck with Dell and their products	Overall Rating
Date Reviewed: 02/03/2012
scor1pion from unknown Member Since: 01/18/2012 View Member's: Reviews	I find the Dell site easy enough to search and maneuver while shopping. However I find their prices high and return policy sub standard. If they were willing to improve their return policy and price match other internet shopping sites I would shop Dell more often.	Overall Rating
Date Reviewed: 02/03/2012
jonfox1977 from unknown Member Since: 01/18/2012 View Member's: Reviews	Ordering online was fairly good a lot of your recommendation on customizing doesnt work together may wanna look at it but all in all was good experience.	Overall Rating
Date Reviewed: 02/02/2012
kuntryhappiness from unknown Member Since: 01/17/2012 View Member's: Reviews	I tried to submit this order for a couple of days but the website was down and I had to call to see what to do. Finally 2 days later I got it to submit my order.	Overall Rating
Date Reviewed: 02/02/2012
FAMeiners from unknown Member Since: 01/17/2012 View Member's: Reviews	I was comparing another PC manufacturer with the one I bought here. I found the explanations, displays, and components to be much better explained on Dell. I had more choices also. The other PC came in about $120 less, but I got much more for that amount with Dell, and I would have had to purchase more to bring the other up to what I got on Dell.	Overall Rating
Date Reviewed: 02/01/2012
cwbarth from unknown Member Since: 01/16/2012 View Member's: Reviews	Dell's web site is very easy to navigate and find what I'm looking for... the order and paying processes are also very easy to use.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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